Terms of Service

Moving & Junk · version 2026-11-09

These Terms are a contract between you and Elite AI Holdings LLC ("we"), which operates Moving & Junk. Effective 2026-11-09.

1. We are a venue, not the provider

Moving & Junk is an online marketplace. Mover / haulers are independent businesses who list and perform their own services or offer their own goods or spaces. We are not a party to the agreement between a customer and a mover / hauler, we do not perform, supervise or control the services, and no mover / hauler is our employee, agent or partner. Mover / haulers set their own prices, availability and methods; we show only suggested price ranges.

2. No vetting except where a badge says so

We do not screen, vet, endorse or guarantee any mover / hauler or listing. The only checks we have made are the ones named in a badge on the profile (for example "Identity verified", "License matched registry", "Background check clear", "Insurance verified"), each with its source and date. "On file" means the mover / hauler uploaded it and we did not verify it. You are responsible for deciding whom to hire or buy from.

3. Payments

Payments are processed by Stripe through Stripe Connect. The mover / hauler's Stripe account receives the payment; our service fee (currently 8.5% buyer fee, 5% seller fee) is deducted by Stripe at payment time. We do not hold your funds. Stripe's Services Agreement applies to payments and payouts. Sales tax, where it applies, is calculated by Stripe Tax at checkout.

4. Disputes and refunds

See the Disputes and Refund Policy.

5. Acceptable use

See the Acceptable Use Policy.

6. Disclaimers

THE SERVICE IS PROVIDED "AS IS". TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND ANY WARRANTY ABOUT THE QUALITY, SAFETY OR LEGALITY OF ANY LISTING OR SERVICE.

Moving & Junk lists moving LABOR, packing and junk haul-away by independent pros. Truck-based household-goods transport is offered only by carriers whose federal (USDOT) or state authority was checked; the badge appears only from a dated registry snapshot.
Hazardous items (paint, solvents, propane, batteries, chemicals, medical waste and similar) are never accepted. Estimates from photos or video are not binding; the provider confirms a fixed quote and any change order needs your approval.

7. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY ACT OR OMISSION OF A MOVER / HAULER OR CUSTOMER. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100. Some jurisdictions do not allow these limits, so they may not apply to you.

8. Indemnity

You will indemnify us against claims arising from your listings, services, content or breach of these Terms, except to the extent caused by our own wrongdoing.

9. Binding arbitration and class-action waiver

PLEASE READ CAREFULLY. Any dispute between you and us arising from these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property misuse. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. We pay AAA filing fees above what you would pay in court for consumer claims under US$10,000. The Federal Arbitration Act governs this section.

30-day opt-out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by sending POST /api/marketplace13/legal/arbitration_opt_out while signed in, or by writing to support@eliteaiempire.com or 2010 El Camino Real #2000, Santa Clara CA 95050 with your name, account id and the words "arbitration opt-out". Opting out does not affect any other part of these Terms.

10. Governing law, changes, contact

California law governs, except the FAA governs section 9. We will give notice of material changes before they apply. Contact: Elite AI Holdings LLC, 2010 El Camino Real #2000, Santa Clara CA 95050, support@eliteaiempire.com.