Disputes and Refund Policy

Moving & Junk · version 2026-11-09

Disputes

If something goes wrong, open a dispute within 7 days of the scheduled completion. The mover / hauler has 3 business days to respond and may offer a refund, redo or partial refund. If you cannot agree, we review the evidence both sides submit and decide whether the booking qualifies for a refund under this policy. Our review is not arbitration and does not make us a party to your agreement.

Refunds

• Cancelled by the mover / hauler: full refund.
• Cancelled by you more than 24 hours before start: full refund; within 24 hours: the mover / hauler's stated cancellation policy applies.
• Not delivered or materially not as described: refund up to the amount paid, charged back to the mover / hauler's Stripe account.

Refunds are issued through Stripe to the original payment method. Card-network chargeback rights are unaffected. Our service fee is refunded when the whole booking is refunded.